What characterizes a good bank? You only need them once a year! I unfortunately needed Sparebanken Sør a few times too many. I ordered BankID, which resulted in a new Visa card being sent to an address I didn't live anymore for about 5 months. As your adress in your Nettbank is linked to the adress registered in Folkeregisteret, it is still a mistery how this could happen. Anyway, as soon as that had been cleared up it took another 5 days until I received access to my Nettbank. Apparently my access codes had changed, but since I never received my BankID credentials, I couldn't access my Nettbank for quite some time. The next message I received was a request to come down from Oslo to Kristiansand to order my BankID, to identify myself and to prove that I spoke a sufficient level of Norwegian (which I do). I took a day off work (holiday) and booked a train ticket to Kristiansand (for the foreigners reading this, a one way journey takes 5 hours). At the office I was promised an email with the missing credentials. After two days I still hadn't received anything. By phone I contacted the customer service, however, no one could find any proof of my visit to the bank office. In the meantime I still didn't have access to Nettbank. Anyway, I then received an email with the correct login credentials. All together I didn't have access to my Nettbank for over 6 days. Which is a bit too long when one has to pay bills. But still, that new VISA card that has been sent to my old adress hadn't been found yet, nor has a new card been sent to the correct adress. The next issue recently occured. Last Saturday morning I suddenly couldn't use my debit card anymore. At the trainticket office they said it was somehow not valid anymore (although it says on the card it's valid until 2020). I went into Nettbank and found out NO active cards where registered to my account. Since it was a Saturday, I couldn't do anything but wait since the bank is closed during the weekend. First thing I did on Monday is to call the bank to find out what was going on. Unfortunately the lady that' was supposed to handle my case wouldn't be at work until Wednesday. And no one else had any idea what was going on, or was willing to try to find out. That means I won't be able to do any payments by card, nor am I able to withdraw any cash. That's difficult, especially when one has to travel for work...and eat. Anyway, from a staff point of view this all probably makes perfect sense. Yet, from a customer point of view it feels completely unsafe, unpredictible and untransparent. Especially when no one seems to be willing to take the effort to find out what is going on and explain it to me. I hope this comment serves as an encouragement to improve these 'simple' basics for future customers. I think however I need to switch for another bank. This takes too much time and stresses me out.
Bra service tar saken seriøst og bra renter på lån
Jeg har vært kunde hos Sparebanken Sør i mange år. Før dette brukte jeg Sparebanken Pluss som har slått seg sammen med Sparebanken Sør. Jeg fikk veldig uprofesjonell og rotete behandling da jeg kontaktet banken angående så enkel sak som å flytte forfallsdato av mitt lån. Jeg kontaktet banken 3 ganger men dette resulterte i utrolig rot på mitt bankkonto; dobbel trekkning av lån og andre ubehageligheter. Jeg prøvde å kontakte min kunderådgiver 3 ganger men han var ikke tilgjengelig.
Klomser vekk alt og bruker helt synsyk lang tid!!! Hadde akkurat fylt 15 og bestilt meg BankID med det skjedde jo selvfølgelig en feil ,error og alt det der. Så fant de ut at BankBrikken ikke var koblet opp til navnet mitt og når har dette gått over to uker!! Og nå har de sendt meg en ny bankId og det tar en uke før den kommer!! 3 uker for BankID!!
Boligsøknad. Tid for behandling av søknaden var ok. Vi hadde 1.5 mill. i egenkapital. (salg av egen bolig) og trengte boliglån/total renovering ved kjøp av "ny" bolig, totalt på 2.3 mill. kroner, 1.5 mill. i egenkapital. Ville gå med til kjøp av "ny" bolig. Vi fikk avslag med pålydende årsak, ikke betalingsdyktige. Avslaget ansees som meget underlig, der faktiske flere andre banker gir oss grønt lys, kjøp "ny" bolig til 1.5 mill. kroner, og 2.3 mill. i lånebehov innfris. I denne banken hadde vi vært kunder i over 30 år! 2014 var våre siste år som kunde i denne banken.