SMB Mobil omtaler og erfaringer

Gode priser! God kundebehandling og gode rådgivere

Veldig fornøyd! Veldig bra opplevelse med kundeservicen hos dere!

Fantastisk mobiloperatør! God dekning, konkurransedyktige priser og en kundeservice som virkelig strekker seg langt for å hjelpe. Alt har fungert knirkefritt fra dag én. Anbefales på det sterkeste!

Having been a customer for more than two years, I definitely do not recommend SMB Mobil. I was contacted unsolicited by phone by one of their salespeople. My mistake: I accepted the offer directly over the phone, without receiving any written proposal beforehand, and I have never since received a formal contract. I still question the legality of such a practice. During that call, the salesperson also downplayed the 3-year commitment tied to the contract, explaining that I could cancel at any time for a penalty fee, and that this penalty would in any case be covered by most competing operators if I switched. In reality, the penalty is so high (4'500kr!!) that no operator covers it in full. A biased and inaccurate sales pitch, designed purely to close the deal. The online member area is very poor: it's impossible to find your contract anywhere, and access is limited to invoices and a few basic usage figures. Billing goes through SVEA Finans, without even offering e-faktura, despite it being a standard and widely used practice. Until very recently, it was also impossible to purchase a data roaming package directly from your account, a feature that finally seems to be arriving, but with a delay that's hard to understand for a mobile operator. The most problematic issue remains the eSIM migration. SMB Mobil communicated this change as a simple upgrade offered to customers, never indicating that it would in fact be mandatory. Having a physical SIM card that worked perfectly well, I had no reason to rush and activate it before the deadline. As a result, my SIM card was deactivated, leaving me without network, without a solution, over a weekend, with no response from support after more than 24 hours of waiting. Between misleading sales practices, a bare-bones customer area, outdated billing, and a disastrous handling of this eSIM migration, I do not recommend this operator. The only positive: network coverage, which has always been good.

Kjapt, effektivt og omtenksomt. Kundebehandler ringte meg tilbake ved avbrudd i samtalen pga dårlig dekning. Gjorde alt tenkelig som kunne gjøres for å hjelpe meg. Fikset tilslutt alle mine telefon problemer, dette tok max 15min. Verdt å nevne, jeg befinner meg i utlandet, og var helt hjelpesløs. Stor takk til SMB

E-sim ordningen burde først og fremst være frivillig og et valg kunden tar.

De har bra support og oppfølging, raskt svar. Anbefales