SMB Mobil omtaler og erfaringer

Veldig fornøyd! Veldig bra opplevelse med kundeservicen hos dere!

Fantastisk mobiloperatør! God dekning, konkurransedyktige priser og en kundeservice som virkelig strekker seg langt for å hjelpe. Alt har fungert knirkefritt fra dag én. Anbefales på det sterkeste!

Having been a customer for more than two years, I definitely do not recommend SMB Mobil. I was contacted unsolicited by phone by one of their salespeople. My mistake: I accepted the offer directly over the phone, without receiving any written proposal beforehand, and I have never since received a formal contract. I still question the legality of such a practice. During that call, the salesperson also downplayed the 3-year commitment tied to the contract, explaining that I could cancel at any time for a penalty fee, and that this penalty would in any case be covered by most competing operators if I switched. In reality, the penalty is so high (4'500kr!!) that no operator covers it in full. A biased and inaccurate sales pitch, designed purely to close the deal. The online member area is very poor: it's impossible to find your contract anywhere, and access is limited to invoices and a few basic usage figures. Billing goes through SVEA Finans, without even offering e-faktura, despite it being a standard and widely used practice. Until very recently, it was also impossible to purchase a data roaming package directly from your account, a feature that finally seems to be arriving, but with a delay that's hard to understand for a mobile operator. The most problematic issue remains the eSIM migration. SMB Mobil communicated this change as a simple upgrade offered to customers, never indicating that it would in fact be mandatory. Having a physical SIM card that worked perfectly well, I had no reason to rush and activate it before the deadline. As a result, my SIM card was deactivated, leaving me without network, without a solution, over a weekend, with no response from support after more than 24 hours of waiting. Between misleading sales practices, a bare-bones customer area, outdated billing, and a disastrous handling of this eSIM migration, I do not recommend this operator. The only positive: network coverage, which has always been good.

Kjapt, effektivt og omtenksomt. Kundebehandler ringte meg tilbake ved avbrudd i samtalen pga dårlig dekning. Gjorde alt tenkelig som kunne gjøres for å hjelpe meg. Fikset tilslutt alle mine telefon problemer, dette tok max 15min. Verdt å nevne, jeg befinner meg i utlandet, og var helt hjelpesløs. Stor takk til SMB

E-sim ordningen burde først og fremst være frivillig og et valg kunden tar.

De har bra support og oppfølging, raskt svar. Anbefales

Fikk ikke tilsendt QR-kode for aktivering av e-sim og mobilen min er død. De har riktig email-adresse, det følger av sms'en. Endeløs venting på kundeservice på telefon, men lånt telefon, for min er død... - elendig kundeservice!! Skulle aldri byttet fra Telenor... Forsøker å få tak i QR-koden på min side, men får ikke tilsendt kodeord fra dem verken på sms eller epost. Helt håpløst opplegg!