Hafslund Strøm omtaler og erfaringer

Jeg er kjempefornøyd med Hafslund på alle måter. Har vært kunde i mange år. Har prøvd å bytte noen få ganger, men kommer alltid tilbake til Hafslund. De har ryddige fakturaer, ordner raskt opp. God kundeservice. Tilbakering på tlf så du slipper å vente i evigheter.

Prisen på fakturaene mine bare øker, så tenkte å bytte leverandør etter mange år hos Hafslund. Nei da, hvis jeg sender en oppsigelse i dag tar det 12 måneder for den å være gyldig. I GE er det automatisk når man melder seg hos en konkurrent... Kundeservicen gir nesten ingen info og jeg ble bare sendt videre til en annen avdeling 4 ganger (er fremdeles på vent på telefon nå...)

Hafslund har økt fastprisen med 100% to år på rad på webspot. Elendig kundebehandling.

I moved to Norway for study and unfortunately had a contract with Hafslund. When I moved houses, I canceled the contract and asked twice, if all outstanding dues are taken care of. I was assured that all was well. Now, nine months later (!!!!) I got a letter from Solvencia claiming I owed Hafslund money and needed to pay almost 1000NOK stats. The letter also claimed that Solvencia already sent another letter a week earlier, never got that and I check my mail every day, and they couldn't prove they sent it, but of course added reminder charges anyway. Speak about a business model. The letter also didn't contain any information about what Hafslund's claim referred to, but they threatend me that if I didn't pay within two days a remark might be added to my credit history. There was a login to my user account on Solvencia's site, which I could access, and I did find a download site of the respective documents, which didn't work. I used a button to get an automatically generated email that comprised the original claim, which was about 250NOK and sent five months earlier to my old address (mind you, they knew I had moved 3.5 months before, I had updated postal services and folkeregisteret and they did have my email address and phone number, so why they thought that would be a good way of contacting me is beyond me, but it almost looks as if they did their best to keep that bill from me). Anyway, I already paid Solvencia. Turns out by the way that the almost 1000NOK stem from their addition of 700NOK processing fee (!!???!!). Turns out moreover that I have the paperwork to prove I paid that money nine months ago. So now I try to contact the people in charge at Hafslund to get back the full amount Solvencia made me pay, because they unlawfully comissioned them in the first place, but Hafslund so far acts stupid (common theme so far). So my advice: 1) don't use Hafslund, if you have a choice 2) don't be bullied by their coporate minions and 3) don't pay anything before triple-checking if you really owe them, because likely you don't.

Selgere fra Hafslund selger ikke strøm, dem presser deg til å ta tilbude dem kommer med. Ikke har dem hørsel heller, da han jeg prata med ikke hørte hva jeg sa. Etter å ha takket nei en rekke ganger, bare fortsatte selgeren og messe i veg. Da jeg spurte etter sjefen, fikk jeg beskjed om at han fikk ikke jeg prate med. Sånn skal ikke en selger oppføre seg, takker man nei så er det NEI.

Svarer ikke på spørsmål. Kommer ikke når avtalt. Opptrer uhøflig. Kundebehandlere som ikke vet hva de snakker om..

Useriøst, lav foretningsmoral. Telefonterroriserende selgere. Slutter ikke å ringe, eller mase. Forbanna tulleselskap, oppfordrer alt og alle å benytte seg av andre alternativer!